Concierge - ngubani na le nto? Into ekufuneka uyazi msebenzi wabo elizayo

Kumazwe aseYurophu kudala ibihlaba into yokuba concierge - umntu ekhaya okanye ehotele. Indlela professional yena wenza imisebenzi yakhe luxhomekeke kakhulu. Umzekelo, ukuba kuya kuba bazive bekhululekile. Ngoko ke, iimfuno olu didi kwabasebenzi phezulu kakhulu. Kwaye nabani na kule post engasetyenziswa. Ke ukuba iRussia, kukho, yeha, umsebenzi concierge ayikho nje ezidumileyo. Ukanti kuseyinto nezifuna ukufumana kule ndawo. Kwaye ke makhe sithethe ngoko na imisebenzi yalo concierge. Apho ezifunwa ngayo ezi ngcali? Nokuba kangakanani ukuba bahlawule namhlanje?

Imbali isenzeko komsebenzi

Xa ndijonga emva, kufanele kuqatshelwe ukuba concierge - oku ngumsebenzi omdala kakhulu. Ngoko ke, abasebenzi yokuqala ezinjalo, ekuthiwa cumcerge, wabonakala eYurophu kwasekuqaleni ekupheleni kwenkulungwane XII. Ngaloo mihla ke wabiza abakhonzi wayegcine amakhandlela nqaba. Kakade ke, kule minyaka, uluhlu ngoxanduva lwabo zanda kakhulu, kodwa kude namhlanje ke concierge nangoku nedotyagivaet. kwimigangatho yawo yomsebenzi eyahlukileyo kancinci.

Kodwa umsebenzi concierge hlobo wavela kuphela ekuqaleni kwenkulungwane XX. Kuba ngqa womnatha wayo nkonzo zibandakanya abanini hotele 'Ozukileyo ". Ke iinkonzo aba basebenzi ukuba ngokuthanda weendwendwe. Yaye kungekudala baqalisa ukuvela kwezinye ezihotele. Kwaye ngo-1952, i-International Congress wokuqala concierges, apho imigaqo eyamkelekileyo yokuziphatha kwezi abasebenzi baye kwamanye amalwimi ezifakiweyo.

Iimpawu ze concierge in kwiihotele

Le hotel concierge - lo kuqala umntu onoxanduva intuthuzelo iindwendwe. Ingakumbi abo bahlala kumagumbi kuloo ndawo ixesha elide okanye abathengi rhoqo. Kulo mzekelo, i concierge unyanzelekile ukuba ukukhumbula ubuso babo baze benze konke okusemandleni ukuze ahlangabezane neemfuno zawo. Umzekelo, umsebenzi olungileyo uyazi zonke ezithandwa zabathengi, eqala iti, ephela inkqenkqeza oyithandayo.

Ukongeza, le concierge - unxibelelwano phakathi bahlali kunye nabasebenzi. Kulo abantu babiza egumbini lam, bathi, umntu osebenza ngemibhobho yamanzi okanye umlungiseleli. Ngaloo ndlela ke concierge kufuneka aqinisekise ukuba iqela bakhe ukuba benze umsebenzi olungileyo.

Concierge kwindlu yokuhlala

Kufuneka kuqatshelwe ukuba concierge nenkcazo yomsebenzi abasebenza kwisakhiwo eziphakamileyo, kwahlukile koko apho owoyamaniswe kubasebenzi ehotele. Ngoko ke, lo zenyathi sele usebenza kuphela izinto zangaphakathi kodwa ngaphandle. Ingakumbi, yona inkoliso yomsebenzi ezinxulumene ukucoca, ukulungisa kunye nomhlaba omelene kwintsimi indlu.

Noko ke, lo msebenzi iphambili ukugcina umyalelo concierge kwisakhiwo. Eyibona ukuba akukho mntu kufuneka ukuphazamisa kubalimi, yaye ngokuqinisekileyo umxhaphazi. Kwakhona, lo concierge inoxanduva ucoceko yomnyango, phezu kulotywe kunye ikheshi. Ukongeza, umqeshwa kudla awayo yezitshixo xa kunokwenzeka ukuba umnini uyaphambana.

Imizekelo umsebenzi concierge

Ukuze ukuba lo msebenzi, esilishumayelayo uluhlu esifutshane imisebenzi enokuthi kubandakanya concierge inkcazo yomsebenzi. Ngoko ke, lo msebenzi kufuneka:

• Ukuze ukwazi ubuso zonke iindwendwe.
• Thetha nje ilizwi uchubekile.
• kwangexesha, ngendlela kubaxhamli yalo lonke ulwazi oluyimfuneko.
• Ngokukhalipha ukugcina umkhondo iindwendwe kwakunye yokubhaloa zonke iindwendwe zabo.
• Ixesha ukwazisa abahlali malunga yokunqongophala kwamanzi, umbane okanye ukufudumeza kunokwenzeka.
• Xa kufuneka esweni umgangatho ukulungiswa, ukucocwa okanye ri imisebenzi.
• Kwimeko yonxunguphalo, ngokukhawuleza ingxelo ukuba iinkonzo ezifanelekileyo.
• Mamela zonke izikhalazo kunye neengcebiso ziindwendwe okanye nabaqeshi.

Indlela ukuba ube concierge?

Ngoko ke, ukuba amalungiselelo ukuze ubani oye wafumana imfundo yamabanga epheleleyo kweso sikhundla. Ke izakhono, bafundisa a concierge kwi iikhosi emnyango okanye ngexesha lokusebenza. Noko ke, xa kufikwa hotele ezinkulu, kukho inzima kakhulu ngakumbi. Okokuqala, kukhethwa abo bafaki abe inkangeleko emnandi kakuhle "hung 'ulwimi. Okwesibini, concierge unokuba sentsimbi, ezo kuphela ilifa imemori egqwesileyo kwaye uyakwazi ukugcina kakuhle umkhondo abathengi. Okwesithathu, nayiphi kwihotele endilisekileyo ayiyi kuthabatha abasebenzi bakhe bangaphambili ethandabuzekayo kunye nerekhodi yolwaphulo-mthetho.

Izinto eziluncedo nezingeloncedo lo msebenzi. imbuyekezo

Ukuba sithethe izinto ezakhayo, apho kufuneka ukuba kuqatshelwe iimfuno eliphezulu kwimalike yabasebenzi. Oku kuyinyaniso ngokukodwa imizi emikhulu, njengoko kwiindawo zenqila yenziwe kakuhle ishishini ihotele kwaye rhoqo ukwakha izakhiwo ezitsha eziphakamileyo. Phakathi ezingalunganga inkulu kukungabikho ngokupheleleyo ukukhula umsebenzi. Ndithetha ukuthi, ekhetha wena ngale ndlela, umntu ndiwuhlutha nje ngokupheleleyo la ithuba lokuzuza isikhundla esiphezulu. Ngaphandle zezo meko xa kufikwa podrabotke okwexeshana.

Yona umvuzo, oko ufuna okuhle. Kwi-avareji, lo concierge, osebenza kwisakhiwo eziphakamileyo, ufumana 15-20 lamawaka. Per ngenyanga. Kodwa abasebenzi izakhiwo elite kunye neehotele Bambelela ngokwemiqathango kakuhle ngakumbi. umvuzo wabo viriruetsya ngaphakathi amawaka 35-45. engange.