ISO 9001 - ntoni na? ISO 9001 Quality System

Ukuchola ezinye uhlobo bhokisi, umsebenzisi ubona ezininzi acronyms azisoloko ayaziwa kuye. Ngaphezu koko, yonke into bathi malunga nomgangatho kweempahla kunye neenkonzo, iziqinisekiso kunye iwaranti. abantu Modern, ingakumbi ngubani ongumnini okanye olawula ishishini, kufuneka bazi ukuba kwenzeka ntoni. Ngoko kuyimfuneko ukuba lokuhlolisisa kulo mba kwaye uqale ukusuka ISO ethandwa kakhulu 9001. Standard International ntoni na, ukuze kuqinisekiswe ngayo, yintoni iingenelo inika kunye neminye imiba kuya kuxoxwa ngazo nzulu ngezantsi.

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Igama elithi "ixabiso" ngokuqinileyo esekwe Lexicon of ngomntu wonke. Yonke imigangatho ukunika inkcazelo eyahlukileyo, silandeleke. Umgangatho wobomi avareji umsebenzisi - umgca (okanye ngcono nangoku ladlula) ukuba ulindele koko akufumana. Nokuba inkonzo, ukutya, impahla, impahla yendlu, okanye nantoni na eyenye, umboleki ulindele ukuba uza ngaye okanye ukuzonwabisa.

Ekubeni le nereshiyo luluvo kakhulu, iphuhlise inqobo ezithile, ukungqinelana ne leyo eza kuqinisekisa isidanga esemgangathweni. Ukuqinisekisa ukuthotyelwa iimpahla okanye iinkonzo inokuba ezikhoyo ezahlukeneyo ezizimeleyo, xa enika uluvo yayo.

Umboleki unomdla kakhulu, kodwa ukuba lo mbandela ayikho enye yezinto ezibalulekileyo ukuba umlimi ukwenza yimpumelelo kakhulu kwaye ixesha elide ukuba soze baphumelele njenge imveliso okanye inkonzo.

kwekhwalithi

kukho ujonge lwangaphakathi imibutho emininzi. Xa isebe okanye amagosa athile nokuhlola umsebenzi waza wavelisa impahla. Ngokuqinisekileyo, xa cala kwezalathisi ezinjalo angaqala anithandabuzi, ukuba aluyeke zixabisa ngokupheleleyo oko.

Uhlobo lwesibini uvavanyo - iqabane. Ngokomzekelo, xa abathengisi mabenze ukuhlangabezana neemfuno ezithile, nokuhluthwa leyo eya kukhokelela ekupheleni isivumelwano sentsebenziswano le. Iitsheki mazenziwe ngqo okanye ngokusebenzisa amaqela esithathu. Umzekelo, imibutho ukuqhuba isiqinisekiso ngokungqinelana GOST okanye ISO 9001 umgangatho.

Ukuqinisekiswa inokuba mandatory nokuba ngowokuqhutywa yintliziyo. Akukho mfuneko yokuba uthethe umahluko kunokwenzeka ngokunxulumene umgangatho iimveliso kwezi ntlobo. iimveliso abaninzi zixhomekeke kuqinisekiso imbopheleleko: iimveliso zabantwana, amakha, amayeza, iikhompyutha, iimoto, njl Kodwa ke isiqinisekiso mandatory akuthinteli yokupasa ngokuzithandela kwaye ufumane i-ISO isiqinisekiso 9001.

Kwi-Russian Federation iziqinisekiso yokuzithandela zilandelayo zezona zixhaphakileyo: GOST R, TR (Regulations Technical), ukhuseleko emlilweni, noCoceko, isiqinisekiso imvelaphi, ISO 9001.

Yintoni na xa ukusebenzisa isiqinisekiso

Ukuqhuba iziqinisekiso ngokuzithandela inkampani unakho ngalo naliphi na ixesha uzive imfuno kunye namandla ukuphumeza isicwangciso sayo. Kodwa Ndiyaqinisekisa GOST ISO 9001 icebisa ukuba xa ugqiba ukwenza ulawulo myalelo uya kuthoba i "top phantsi", yaye xa yonke inkampani va ukubaluleka nemfuneko. Ukusuka amava kucacile ukuba xa phulo iphuma kubasebenzi, kwaye inkqubo yokufumana iziqinisekiso kulula, ngcono linge.

Ngoko ke, ukuba uphendule umbuzo othi: "? ISO 9001 - yintoni" Le mfuno ngamazwe yolawulo lomgangatho. Kubalulekile ukuqaphela ukuba le nto neemfuno imveliso ethile okanye inkonzo, akuyongqinisekiso yokuba umgangatho wabo, le mfuno inkqubo yolawulo, kodwa umphumo ngokuqinisekileyo kuya kuchaphazela imveliso yokugqibela. Kwenza umgangatho jikelele, ifanele zombini neenkampani ezinkulu kwakunye yemizimveliso ezincinane.

Apho ukuba akhuphe ISO 9001 isatifikethi?

ISO 9001 "Systems Quality Management. Center Iimfuno 'bangakhupha umzimba iziqinisekiso ovunyiweyo kule ndawo.
Siye wanxibelelana nkampani semenova Evgenia kwezatifiketi ingcali "RosTestStandart» (www.rosteststandart.ru), acela achaze indlela ubeko loxwebhu:

"Ngexesha unyango sicebisa umxhasi malunga amanqanaba isatifikethi, ixesha kunye neendleko yoxwebhu lokugqibela, emva kokuvuma isivumelwano. Injongo yethu ekusebenzeni kunye nabathengi - ukuba likhuphe uxwebhu ngokukhawuleza kangangoko kunokwenzeka kuthathelwe ingqalelo zonke iimfuno zabathengi kunye nokubandakanyeka incinane inxalenye yakhe. Kangangeminyaka 11 siye zikhutshwe iziqinisekiso ngaphezu kwama 7,500 zobhaliso ukusuka kwiintsuku-2 inkqubo ngenxa olulungiswe. "

Inkampani "RosTestStandart" liqumrhu ezivunyiweyo isatifikethi, kwaye amasebe 56 eRashiya ekuvumela ukuba usebenze nabaxhamli abavela kwiingingqi ezahlukeneyo. Kwakhona phakathi abathengi zenkampani nje kuphela eRashiya, kodwa Belarus, Ukraine, Azerbaijan, Tajikistan, Kazakhstan.

Yintoni eyenza sokuqinisekisa ISO

Kwimarike namhlanje, Nentabalala iinkampani ezifundisa iinkonzo ezifanayo okanye iimveliso. ISO 9001 inikeza:

• ukwanda olungaphezulu yemilinganiselo kunye nomfanekiso yenkampani emehlweni lwabathengi, amahlakani kunye nabasebenzi;

• inzuzo kukhuphiswano;

• intembeko abathengi kunye namaqabane;

• ISO 9001 inkqubo ne zokwakha ezifanelekileyo kunye nokuphumeza imfuneko ukuqinisekisa ucwangco mbutho (ukucwangcisa, ukubeka esweni), kwaye, ngenxa yoko, ukuphucula indlela yokusebenza kwemali;

• ithuba lokuthabatha inxaxheba iithenda apho isiqinisekiso omnye wemiqathango;

• ithuba ukungena kwimarike yamazwe ngamazwe.

Ukuba inkampani yakho iza ingcamango ukuba ixesha ukufumana uhlobo sematriki, kodwa asingabo bonke abazamkeleyo utshintsho zobunkokeli, kuyimfuneko ukwazisa ukuba ISO 9001. Yintoni na, oko kunika iinzuzo kwaye aqinisekiswe ngayo. Kubalulekile ukukhumbula ukuba ISO - ayikho nje "iphepha" okukhuphisana kunye nomfanekiso, oko ikakhulu sisixhobo solawulo ngempumelelo. Ukuba asetyenziswe lisebenze kangangoko, kodwa hayi ngokusesikweni, iziphumo azikho ixesha elide ukuza. Kukho imibutho ukuba "live" kwi-standard ISO, kodwa musa ukukhawuleza ukufanelekela ukulungiselela ukukhutshwa kwezatifikethi.

Eyona nto ibalulekileyo kule standard ISO 9001

Imigaqo-nkqubo, izicwangciso, uvavanyo, ISO 9001 uphicotho - ntoni na, ukuba asebenze njani nabo, ufumanise abaphathi. Kaninzi beza uncedo labacebisi ezithathwe kumaqumrhu iziqinisekiso.

Eyona nto ibalulekileyo kukuba kuyimfuneko ukukhumbula kwaye kusoloko ekhokelwa yinkampani, leyo liqalise inkqubo yolawulo lomgangatho ISO 9001 - ulawulo umgaqo "Plan, Yenza oku, Khangela, Act". Naliphi na inyathelo evela imihlaba isatifikethi kufuneka thethana kwaye "umsukele" ngalo kulandelelwano.

Abaphathi abaninzi smile, ngenxa yokuba lo mgaqo sele eyaziwa elide. ISO standard na umcimbi uhola, kodwa uyavuma ukuba ahlale ngalo nyaniso elula, njalo futhi yonke.

Imithetho-siseko ye ISO 9001

ISO 9001 ibandakanya imigaqo esisiseko esibhozo:

• focus Customer. Kubalulekile ukuba uqaphele ukuba apha sithetha nje ngesiphelo-umsebenzisi, umxhasi, umthengi (nangona oku kuqala!). amasebe yangaphakathi, abasebenzi ajongwa abathengi iimveliso ukuba ndinikhululele oogxa babo. Onke amasebe indlela inkampani enye okanye omnye ukusebenzisana, edlula kwi Ikhonkco imveliso engagqitywanga, okanye iimveliso ezinxulumene.

• ubunkokeli nolawulo. Kaloku, ukuba phulo bobabo kubasebenzi, kodwa inxaxheba, kweliso izigqibo ezibalulekileyo ziya kufunwa kulawulo nangayiphi na indlela.

• Ukubandakanyeka kwabasebenzi. Wonke umsebenzi, nokuba yobume kufuneka babenolwazi ngokubaluleka iimveliso ezisemgangathweni ukubona indima yabo ekufikeleleni kuyo.

• indlela Process. Le nkqubo - umsebenzi oye igalelo, iziphumo kunye neziphumo. ISO 9001 inkqubo le ndlela ibandakanya amasebe eziliqela kwaye athathe ingqalelo iimfuno zabo, amathuba kunye nobuthathaka.

• indlela ehlelekile. Ukuba ukhangela nawuphi na umbutho na isebe ngalinye 'olawula ingubo phezu kwakhe "kwaye ngamanye amaxesha izisombululo neemfuno alwayo. Umsebenzi lobunkokheli - ukufumana kwizibhambathiso ezithile kunye nokwenza isigqibo sokuba uza kuhlangabezana neemfuno kunye neenjongo onke amasebe ngaxeshanye, ekufuneka ziboniswe umgangatho weemveliso kunye nomfanekiso yenkampani. Inkqubo kuqaliswa yolawulo lomgangatho luya kunceda kulo mba.

• Ukuphuculwa okuqhubekayo.

• Ukwamkelwa izigqibo olusekelwe kubungqina obubambekayo. Apha ukunceda uya kusikhapha iingxelo, uphicotho, iimvavanyo, izikhalazo, uhlalutyo nezikhombisi, izigqibo ngezicwangciso ukuthobela njalo D..

• Bentsebenziswano ubudlelwane mpahla yingenelo.

Inkqubo isiqinisekiso

Indlela kuqinisekiso iqulathe amanyathelo 10 eqhelekileyo:

1. Vavanya kwindlela yakho ukukhawulelana nemigangatho yamazwe ngamazwe. Ungakwenza oku ngokwabo okanye ngokuncediswa labacebisi yangaphandle.

2. Zoba izigqibo nokwenza izigqibo malunga amanyathelo okulungisa (musa ukulibala malunga nendima yobunkokheli kwaye inxaxheba abasebenzi).

3. Ukusebenzisa izigqibo ezithathiweyo.

4. Vavanya indlela yoko, uphicotho ngokuphindaphindiweyo.

5. Ukuba iziphumo zovavanyo ezintle, ukuba isicelo kwiqumrhu iziqinisekiso.

6. bagqibe imvumelwano accredited ukuya GOST ISO 9001 inkampani.

7. Nika umphicothi wangaphandle amaxwebhu afunekayo, banike ukufikelela kule into, inkqubo eceliweyo, abasebenzi (iimfuno zabo, yena thethana nani kwangaphambili kwinkqubo yophicotho-zincwadi).

8. Fumana kude kuyo izindululo zophicotho.

9. Landela iingcebiso okanye ukungangqinelani.

10. Fumana isiqinisekiso ISO 9001. Umgangatho inkampani yakho ngoku yaziwa ngokusemthethweni (hang isatifikethi ezinamanqwanqwa, indawo intanethi, Siyavuyisana oogxa bakho, abasebenzi kunye nokwazisa abathengi kunye namaqabane).

Khumbula ukuba isiqinisekiso sivunyiwe iminyaka emi-3, kunye unyaka kufuneka ngamnye kwenziwe uphicotho ngonyaka. Kakade ke, ukuthobela yonke into kuchaziwe inkampani, kwaye ulandele zonke izibophelelo kunye bangene uluntu nemibutho eqinisekisiweyo.

lobubi ISO

Practice kubonisa ukuba, nangona kwayo, onesiqinisekiso ISO uye nobubi bayo. Nangona ezi ntsilelo lula wacacisa, kufuneka wazi:

• A omninzi umsebenzi yephepha. Iingxelo, iiprotokoli, iikhweshine njalo njalo, kodwa kwelinye icala, ngaphandle bafumane ulawulo kunye nesigqibo njongo.

• Imiqathango ngokubanzi kakhulu, lenza inkqubo bhetyebhetye yaye ubhetyebhetye, kodwa kwangaxeshanye nobeka nkcukacha abo baludingayo.

• Akukho lula ukuphumeza, amandla, iinkampani okungalungiselelwanga ukunciphisa isatifikethi kwisiganeko olusesikweni (kulo mzekelo, isiqinisekiso oku kathathu ibiza ngaphezu ziphathwe ukusetyenziswa eyiyo).

• Iindleko (iindleko isatifikethi, "redrawing" inkqubo esekwe labacebisi ngaphandle kunye nabasebenzi abaqeqeshiweyo ngobulunga) sesinye isizathu sokuba kufuneka azame ukuba ukusetyenziswa yokwenene inkqubo esemgangathweni.