Iinkqubo zolwazi: imizekelo. Iinkqubo zolwazi ngeAkhawunti

Kukho inani elikhulu leendidi, apho iinkqubo zenkcazelo zanamhlanje zihlukeneyo. Imizekelo yazo ifumaneka kwiinkampani zonke zanamhlanje, kunye necandelo ngalinye elihlala kwindawo ethile ethile kumjikelezo wokuvelisa, ukwenza uluhlu olupheleleyo lwemisebenzi enxulumene nenkxaso yenkcazelo yenkampani.

Ba bathanda ntoni?

Njengoko kuchazwe ngasentla, kukho iintlobo ezininzi eziphambili, apho iinkqubo zenkcazelo zidibene ngayo. U mzekelo:

• ERP . Yenzelwe ukucwangcisa izixhobo zenkampani.
• CRM . Imodeli ekhethekileyo yokusebenzisana, ecinga ukuba umthengi useentliziyweni yefilosofi yezoshishino, kwaye njengemisebenzi ebalulekileyo yale nkampani yimiqathango ejolise ekuxhaseni ukuthengisa, ukuthengisa ngokuchanekileyo kunye nenkonzo yabathengi.
• ECM . Ubungcali bezobugcisa kunye neziseko ezicwangcisiweyo ezijoliswe ekuxhaseni umjikelezo wobomi obodwa obuthile obungenakulungiswa kwiifom ezahlukeneyo kunye neentlobo ezahlukeneyo.
• CPM . Isakhiwo solawulo lwentsebenzo, olubandakanya uluhlu olupheleleyo lwemisebenzi enxulumene nokuphathwa kwezezimali kunye nezocwangciso.
• HRM . Ubuninzi bemisebenzi yezobugcisa nezenzo, injongo ephambili yonikezelo lwabasebenzi kunye nenkampani ngokufanelekileyo, kunye nokusetyenziswa okunengqiqo kwemikhosi yabasebenzi.
• EAM . Le nkqubo yenkcazelo isetyenziselwa ukuzenzekelayo iinkqubo ezinxulumene nokugcinwa kwezixhobo kunye nokulungiswa kwayo. Kwakhona le nkqubo inika inkonzo emva kokuthengisa kwesi sixhobo.
• EDMS . Iinkqubo zolwazi nge-Akhawunti, ezijoliswe ekulawuleni amaxwebhu oshishino.
• Ukuhamba komsebenzi . Inkqubo enoxanduva lokuthengiswa kwamaphepha kwi-shishini, ngokuqala kumyalelo oqhelekileyo kwaye iphele ngeendlela zokugqibela kunye neenguqu zamaphepha asetyenziswayo.
• Ukusebenzisana . Inkqubo ejoliswe ekusebenzisaneni ngekhompyutheni yabasebenzi beenkampani. Kufuneka kuqatshelwe ukuba kulo mzekelo ukusebenzisana akukwenziwe ngokusemthethweni, njengokuba kunjalo kwinkqubo yoHlelo lokuSebenza, kwaye ngelo xesha asiyiyo ingobo yomlando, njenge-EDMS.

Ngoku kufuneka uqwalasele nganye ngcaciso engakumbi.

ERP

Ezi zininzi iinkqubo zengcaciso yeengxelo ezingasetyenziselwa ngeendlela ezininzi:

• Ukwakhiwa kwenkqubo yolwazi olupheleleyo ukwenzela ukuchonga nokucwangcisa zonke izixhobo zenkampani.
• Ukuqulunqwa kwendlela yokwenza ucwangciso olufanelekileyo kunye nokulawulwa kwezibonelelo ezifumanekayo kwenkampani, enokufunwa kwimveliso, ukuthengiswa, ukuthenga, kunye nokugcinwa kwengxelo malunga nokusetyenziswa kwemithetho ethile.

Ngoku khawucinge ngeendlela ze- ERP-iinkcukacha. Imizekelo yazo iya kunikwa ngezantsi.

I-ERP-inkqubo iqulunqa ngokupheleleyo iinkqubo ezenza iinkqubo zoshishino. Ngokomzekelo, oku kuhambelana nokuzaliseka komyalelo womthengi, oquka ngokukhawuleza ukuwamkela umyalelo, ukukhupha i-akhawunti, ukubeka umyalelo, ukufumana intlawulo yemali ekusebenzeni kwayo, ukukhulula umkhiqizo oyifunayo kwindlu yokugcina kwaye uyithumele kwindawo eya kuyo. Kule meko, i-ERP isetyenziselwa ukucwangcisa umyalelo wokuthengisa kunye nokwenza imisebenzi yesikhokelo esiza kuhamba ngokuzenzekelayo ngamanyathelo athile ahlobene nokuphunyezwa komyalelo, kubandakanywa nenkqubo efana novavanyo. Iinkqubo zolwazi kule meko zithathe inxaxheba epheleleyo.

CRM

I-CRM iyona ngcamango ekhethekileyo yolawulo lwalamano lwabaxhasi. Ngokubhekisele kwikota yolawulo lokwenza ishishini lenkampani ethile - yiyo iinkqubo zenkcukacha zorhwebo kwinkqubo yenkampani, igxininise kwiimfuno zomthengi, kunye nokuqinisekisa ukuba umsebenzi osebenzayo kwaye unonophelo kakhulu. I-CRM ijoliswe ekunciphiseni ukuphuculwa kweentengiso zemveliso ethile okanye inkonzo, kungekhona ekuveliseni.

Ukuba sicinga ngemimiselo yendlela i-CRM-information systems, yimizekelo, ngoko sikwazi ukukhupha ikhululekile kwaye ngexesha elifanayo iphrojekthi elula eyenziwe yi-FOSS-ON-LINE.

ECM

I-ECM iyisisiseko esiyintloko, kunye nezobugcisa bokubaluleka eziyimfuneko ukuxhasa umjikelezo wobomi obuninzi beenkcukacha ezikhuselekileyo zeefom kunye neentlobo ezahlukeneyo. Ezi nkqubo ziqulethwe ngeenombolo zeziphakamiso ezidibeneyo, kwaye zingasetyenziselwa kwaye zithengiswe emva koko njengomveliso ohlukeneyo.

CPM

I-CPM iyinkimbinkimbi yeendlela ezininzi, kunye neemetriki, iimodeli zoshishino kunye neenkqubo ezibonelela ngokufanelekileyo nokulawula nokusebenza kwenkampani ethile. I-teknoloji ye-CPM yandisa, kunye nokuphuhliswa okuqhubekayo kwengcaciso yolwazi kunye neenkqubo zokuhlalutya. Isetyenziswe kwakhona njengesongezelelo ekunikeleni ingxelo nokuhlaziywa kwemisebenzi yokuhlanganiswa, ucwangciso lobuchule, uhlahlo lwabiwo-mali kunye nokubikezela kwangaphambili.

HRM

I-HRM yinkqubo eyinkqubo eyinkqubo ngokuzenzekelayo, eyimfuneko kubasebenzi bolawulo. Ukuqwalasela iinkqubo zeenkcukacha kunye nokuthelekisa nabanye, sinokuthi oku kuyahluka ngokubanzi. Ukongezelela kwi-accounting ekhethekileyo kunye neenkqubo zokuhlaliswa, kwakunye neendlela ezizodwa ezisetyenziselwa ukucwangcisa idatha elandeleleneyo, iquka ne-HR-special loop eyenzelwe ukusebenzisana nezikhombisi eziphezulu zabasebenzi.

EAM

Iiklasi ze-EAM zenkcazelo zenzelwe ukuzenzekelayo iinkqubo ezinxulumene nokugcinwa kwezixhobo ezahlukeneyo, ukubuyiswa kwayo, kwakunye nokugcinwa okuqhubekayo. Zihlala zaneleyo zingasetyenziselwa kwamashishini ahlukeneyo, afaka isandla kwimveliso emveliso enkulu, okanye kulabo bafuna ukusetyenziswa ngokuthembekileyo nokuzinzileyo kwezixhobo.

Ukusetyenziswa kwale nkqubo kuvumela ukunciphisa kakhulu iindleko ezinxulumene nokugcinwa nokulungiswa kwezixhobo, eziya kubangela kakhulu ukuzinza kweemveliso, ukunciphisa ixesha lokuphuluka elingalindelekanga lwezixhobo, kwaye ekugqibeleni nciphisa indleko yemveliso kwaye, ngoko ke, ukwandisa inzuzo yokugqibela.

EDMS

Le nkqubo isetyenziselwa ukulawula amaxwebhu eenkampani, kunye nomsebenzi wayo oyintloko wokungena ngemvume, ukugcinwa kwempahla kunye nokugcinwa kwendawo yokugcinwa kwendawo kwindawo ethile ukuba kunamaphepha amaninzi kunokwenzeka ukuba yonke idatha efunekayo ayikwazi ukulahleka kwimigudu yobomi benkampani. Ngokukodwa, ingaba nezixhobo zolwazi zomthetho.

Ukusetyenziswa kwe-EDMS kudla ngokudibeneyo ukwenzela ukubonelela uphando olulungisiweyo lweenkcukacha ezahlukeneyo zengeniso, kunye negalelo elikhawulezileyo kunye nesiphumo salowo owaziswa kwangaphambili. Ngamanye amazwi, le nkqubo iyafana ne-electronic archive enkulu, kunye nokuthambekela kokuqala kobugcisa be-Workflow.

Ukuhamba komsebenzi

Uluhlu lokusebenza luhlobo lombhobho wokuthengiswa kweekhompyutheni kwamaxwebhu eofisini, malunga nawo nawo anokukwazi ukufumana iinkcukacha zomthetho. Yilungelelaniswe kwimithetho ekhoyo yolawulo lwekhompyutheni. Umyalelo kwiinkqubo ezinjalo kubandakanya inkcazo, imigqaliselo yokusebenza, uluhlu lwabasebenzi abaxanduva, kunye neefayile ezisetyenzisiweyo kunye nezinye iimpawu. Imiyalelo kule meko isiseko sokusebenza ngamaxwebhu emveli.

Kwakhona, le nkqubo ingabonakaliswa njengenkqubo ehleliweyo ye-ED ibe nemithetho eqinile yokuhambisa amaxwebhu, imiyalelo nokudala i-archives, kunye nokubhala zonke iincwadi zokungenayo neziphumayo. Ngexesha elifanayo, zonke iinkcukacha zigcinwe endaweni enye, okwenza kube lula ukufumana amaxwebhu adingekayo, kunye nokufikelela kuwo.

Ukusebenzisana

Le yinkqubo yolwazi engaqinisekanga. Ummandla woqhagamshelwano lwabasebenzi beenkampani kulo mzekelo usebenza ngomgaqo woqhagamshelwano ngomlomo, oko kukuthi, umntu onika umyalelo, kulo mzekelo, kunye nokulawula, ukugcina iirekodi ezithe ngqo kwiiblogi ezithile ezinokufikelela kubantu abahlukeneyo okanye kumaqela abasebenzi. Ukongezelela, le nkqubo ikwabonelela ngokulawulwa kweeforamu, iibhalelwano, i-imeyile kunye neenkqubo ezahlukeneyo zokuxoxisana.