AirBaltic. Ukuvakasha kwabagibeli bathetha ngokunyanisekileyo ngemisebenzi yenkampani

I-airline yesizwe yaseLatvia i-AirBaltic ithandwa kwaye ifunwa kubagibeli bamazwe ngamazwe namhlanje kunye nokuthuthwa kwempahla. Yaqalwa ngo-Agasti 28, 1995. Le nkampani ineendawo ezintathu zeenqwelo-moya eziphambili, ezifumaneka kwizixeko ezinkulu: iRiga, iVilnius neTallinn. Ikomkhulu layo likwisixeko saseRiga.

Kutheni abagibeli be-AirBaltic (ukuphonononga ukuvumela ukuba bagwebe oku ku thembeka) bakhetha le moya? Iingcali zichaza oku ngezixhobo ezintle, kunye nelokuba kwithuba lo msebenzi walo nkampani ibonise ukulungelelanisa okunzulu zonke iiyunithi zokuxhasa ubomi. Umsebenzi weenkonzo ungcono: ukuhamba, ubuchwephesha, kunye neenkonzo kunye nokuthengisa.

Injongo ephambili yenkampani kukuqinisekisa ukukhuseleka kokusebenza kweenqwelo, ukuhanjiswa kwabahambi ngexesha elifanelekileyo kunye nokubonelelwa kwezinga eliphezulu lokuthuthuzela. Iindawo eziphambili yiJamani, iNorway, iFinland, iRashiya neSweden. Ingqikithi yenqwelo yeenqwelo-moya ezinikezwayo ithatha izithuthi kwiidolophu ezili-80 zehlabathi. Ukuthenga ithikithi ngeenqwelo zeenqwelo ezihambahambayo zikulungele kwaye zikhawuleza kakhulu, ekubeni ukuthengiswa kwazo ku-Intanethi kusukela ngo-Apreli 2003.

I-AirBaltic ikwahlula ngeenqwelo-moya zamanqatha ezikhuselekileyo, ezihlaziywa ngokukhawuleza. Kukho ukutshintshwa okutshintshileyo kwee-airline ezingapheliyo, njengoko inani labagibeli lithwala ukwanda ngonyaka. I-AirBaltic ithenge i-Boeing 737-500 yokuqala ngoNovemba 24, 2003. Namhlanje kucetywayo ukuthenga ezinye iindiza eziphakamileyo. Ngokuqinisekileyo, eli gane kulindeleke ngo-2015 ngu-AirBaltic. Ukuphononongwa ngabagibeli bemi sebenzi bayishiya kwiwebsite yenkampani. Ziyakwazi ukufunda kwiifom ezininzi. Bonke baqinisekisa ukufumaneka kwamava amaninzi ekuthuthweni, kunye nokulula kokuthenga amathikithi e-Air Baltic. Abagibeli beempendulo baphuma ngokuzonwabisa, njengoko inkonzo ihambelana ngokupheleleyo neendleko zamatekiti kunye nodumo lwekampani. Isayithi equlethe ulwazi oluncedo, oluhlala lubonelelwa ngokuthembekileyo kwaye lupheleleyo: ishedyuli yangoku yeenqwelo-moya, iinkonzo ezinxulumene nazo, kunye nezenzo ezikhoyo ngoku.

Uninzi lwabagibeli be-AirBaltic bashiya izimvo, kuba bafuna ukugxininisa iingenelo zeli nkampani, bebaqinisekisile ngamava abo. Xa sele ujonge uluvo lwabemi bemi, kuya kuba lula kuwe ukuba wenze ukhetho ngaphambi kohambo lwendiza. Xa usenza uhambo lwendiza, qiniseka: apha uza kufumana izibonelelo ezixhamla phambili. Umthengi ngamnye kumgca angafumana nayiphi na ingcebiso, incwadi okanye athenge amathikithi e-elektroniki kwiindlela ezikhoyo, kwaye nangaliphi na ixesha losuku, njengoko kuhlinzekwe ngu-AirBaltic. Impendulo ngomsebenzi walo mqhubi uthe i-airline inezithintelo ekuthuthweni kwemithwalo yesandla evumelekileyo kunye nemithwalo, kodwa iyafumaneka kuzo zonke iinqwelo-moya kwihlabathi, ngoko ungalibaleli le ngxaki. Xa utshintshe iindleko zokunqongophala kolwazi ngemithwalo malunga nale nto iboniswa ngokukhawuleza kwisayithi.

Inyaniso yokuba inkampani ikhula iyaboniswa yilo nyaniso. Ngo-2005, waba ngummeli osemthethweni waseSingapore Airlines Cargo eLatvia, kwaye ngoDisemba kulo nyaka uya kukhonza umgibeli onguzigidi ozikhethele iinkonzo ze-AirBaltic. Inqanaba eliphakamileyo lokhuseleko kunye nokuthembeka kweenqwelo zeenqwelo-moya kule nkampani ye-airline lihlala libhekwa njengento ephambili. Ukuhamba kwayo kunye nabasebenzi bezobunjineli bajongwa ngabasebenzi abaqeqeshiweyo, abalawula ngokuthe ngqo ukuthotyelwa komgangatho wokhuseleko kwi-Air Baltic Inkampani. Ukuphononongwa kwabagibeli banenkxalabo nemiba yenkonzo. Ngokomzekelo, abaninzi abantu bathetha kakhulu ngokuphathelele ukunikela phezu kwemithwalo yabo kusihlwa, ukuba ulindele ukuhamba ekuseni. Kule meko, akukho mfuneko yokulahlekelwa ixesha elingaphezulu, kodwa kwanele nje ukudlula ukulawulwa kwamasiko. Enye inkonzo ethandwayo, eyenzelwe ukulungelelaniswa kwabagibeli, kukuba kukho i-self- check-in kiosks kwisikhululo sezindiza zezindiza ze- AirBaltic. Ukuphononongwa kunye nenkxalabo enjalo ngabagibeli banokuthi babe neempembelelo, kuba abantu bavakalelwa ngokwenene isimo sengqondo kubaxhasi babo.

Lo mbambiso unezicwangciso ezinkulu kwixesha elizayo, kwaye ziya kuphunyezwa ngempumelelo ngenxa yamava, ukuzinikezela kwaye, ngokuqinisekileyo, iziqinisekiso eziphezulu zabasebenzi bakhe.